RETURN POLICY

REturn POLICY

 

 

 

RETURNS AND REFUNDS:
We strive hard to provide you with the absolute best in quality, but realise that sometimes there might be issues with the product that leave you dissatisfied. Our returns policy laid out below is to deal with such situations.

• Damaged/Defective product: In case the packaging, or the product was defective or damaged, then please raise it with us at higardenoffical@gmail.com. Subject to verification, we will have a pick up arranged and replace the order with something else of your choice, or give you the credits in your account for another purchase.
• Incorrect product/quantity shipped: In case we have shipped the wrong product or incorrect quantity, please flag it at higardenoffical@gmail.comand we will have it replaced with the correct product right away! Please allow us 7 days to arrange the replacements.
• Product replacement: In case you'd like to swap your ordered product for another variant, please notify us of the replacement request within 24 hours of receipt of your order. Once we verify that the returned product is unopened, we will reverse the paid amount as a gift card after deducting the return courier charges. The balance amount can then be used to place multiple orders on the TGL website without a minimum order value, until the amount on the card is exhausted. 

Refunds:
Full amount paid will be refunded to the original source of payment only in case of duplicate payment. For other concerns, please reach out to us on higardenoffical@gmail.com.